Non-refundable rate — an online rate, which is valid in case of full pre-payment for the service in the established time from the moment of booking.
A non-refundable rate applies to all business hotels in the chain and includes breakfast.
Payment is accepted only by credit card.
The non-refundable rate is valid for pre-bookings and 100% prepayment, cannot be combined with other special offers and discounts. In case of cancellation, no-show or reduction of accommodation, a refund is not provided for this rate.
The extension of the guest’s stay is carried out at the current rate applicable at the time of the extension.
Additional discounts do not apply to this special offer.
Loyalty cards do not apply to this special offer.
When choosing a non-refundable rate, the guest automatically agrees with these rules.
In case of payment for services from an individual in cash or by credit card, the reporting documents will be issued to the individual. To receive documents for a company, it is necessary to notify the receptionist or booking department and provide the company details before making payment.
In some cities of the Republic of Kazakhstan, a tourist tax for non-residents may be levied. In such cases, the need to pay it is indicated in the rules of a particular hotel.
In case if “RHM Kazahstan” LLP (hereinafter referred to as the Management Company) is acting as agent for the sale of hotel services of third parties in a hotel of Reikartz Grup Otel, the Management Company will indicate this in the bill for hotel services. In the same document, the Management Company will identifiy the Principal - the person in whose name and on behalf of whom the Agent is acting and who directly provides hotel services to consumers.
Special conditions may apply at partner hotels. We recommend that you clarify the information on the pages of the hotel facilities you are interested in on the site reikartz.kz