Hotelchain rules

1. The room will be ready on the day of your arrival from 14:00.
2. Check-out time: 12:00 departure dates.
3. Payment is charged per day of accommodation according to the estimated time.
4. The room rate includes breakfast in the hotel restaurant.
5. If you live less than 24 hours, payment is made for the full accounting day in accordance with the established time of settlement and the settlement hour.
6. In case of early departure due to the reduction in the length of the stay at the Hotel in comparison with the booked stay, the Guest undertakes to notify the Hotel about such reduction of the period of residence per day and pay a penalty at the rate of the day of residence and make a calculation for the actually provided Hotel services.
7. Room rates includes value added tax (VAT).
8. The hotel room is provided to the guest upon presentation of a passport or other identity document, as well as filling out and signing the guest's registration card.
   
   Dear guests! In order to prevent the spreading of the COVID-19 infection, we kindly ask you to follow the rules of conduct at the hotel in accordance with sanitary and hygienic recommendations.

1. Children under 5 years inclusive are accommodated free of charge in one room with parents without extra bed. For accommodation of children over 5 years and adults, an additional fee is charged in the room according to the hotel price list. The cost can be found by contacting the hotel or the central reservation department, and also via the booking module on the website reikartz.kz
2. The Guest has the right to invite visitors to his/her room from 07:00 am to 11:00 pm. If the visitor stays in the room after 11:00, the Guest must pay the difference between double and single accommodation in case the Guest has already payed only for single accommodation. If two Guests have already been registered in the room, the Guest will be charged according to the hotel's price list for accommodating adults with extra bed in the room.
3. The guest is obliged to reimburse the hotel losses in case of loss or damage to the hotel property, and is also responsible for violations inflicted by the persons invited by him/her. The amount of damage is determined by the administration.

1. All rooms in the hotel are non-smoking. In the premises of the Reikartz Group Otel, smoking of tobacco products is prohibited, except in specially designated places.
2. In the case of smoking tobacco products in prohibited places is a penalty of 50% of the cost of the selected room category per day.

1. Early check-in from 00:00 am to 06:00 am is paid additionally at the rate of 100% cost of the stay (breakfast is included in the price).
2. Early check-in from 06:00 am to 02:00 pm is paid additionally at the rate of 50% cost of the stay (breakfast is included in the price).
3. Late check-out from 13:00 pm to 11:00 pm is paid additionally at 10% cost of the stay per 1 hour.

1. Accommodation is payable during check-in or before check-in. Payment can be made in cash, by credit card, etc.
2. Private reservation made on the site initially has the status of non-guaranteed. Non-guaranteed reservation is valid until 6:00 pm the day before arrival at the hotel. The hotel has a right to cancel non-guaranteed reservations in case of delayed payment.
3. You can confirm your reservation by making prepayment via credit card for the 1 night stay. The prepayment will not be returned in case of no-show at the hotel or reservation cancellation less than 24 hours before check-in.
4. By reservation confirmation guest accepts and agrees with the above-mentioned conditions, including cancellation procedure and no show rules.
5. All prices are in KZT. Payment is due in KZT. We accept cash, bank transfer payments and bank cards: Visa, MasterCard, American Express and other.

Non-refundable rate — an online rate, which is valid in case of full pre-payment for the service in the established time from the moment of booking.

A non-refundable rate applies to all business hotels in the chain and includes breakfast.

Payment is accepted only by credit card.

The non-refundable rate is valid for pre-bookings and 100% prepayment, cannot be combined with other special offers and discounts. In case of cancellation, no-show or reduction of accommodation, a refund is not provided for this rate.

The extension of the guest’s stay is carried out at the current rate applicable at the time of the extension.

Additional discounts do not apply to this special offer.

Loyalty cards do not apply to this special offer.

When choosing a non-refundable rate, the guest automatically agrees with these rules.

In case of payment for services from an individual in cash or by credit card, the reporting documents will be issued to the individual. To receive documents for a company, it is necessary to notify the receptionist or booking department and provide the company details before making payment.

1. In case of cancellation earlier than 24 hours before check-in date, cancellation of reservation is free of charge.
2. You can cancel reservation by sending an email: reservation@reikartz.kz
3. In case if Guest does not arrive at the hotel or cancels the reservation later than 24 hours before check-in date to the hotel, the amount of the prepayment is not returned and is considered a penalty paid in favor of the hotel.

In some cities of the Republic of Kazakhstan, a tourist tax for non-residents may be levied. In such cases, the need to pay it is indicated in the rules of a particular hotel.

1. A tourist tax is a fee, the funds from which are credited to the budget.
2. Tourist tax for incomplete night stay is charged as for full night stay.
3. Tourist tax is not included in the room rate and must be paid separately at the time of booking.
4. When foreigners leave the places of accommodation, documents confirming the fact of payment of the tourist fee for foreigners are issued.
5. Foreigners permanently residing and working in Kazakhstan are exempted from paying the tourist tax. Supporting documents, at least one of which must be presented upon check-in, are: a copy of the employment contract, work visa, work-related temporary residence permit. Also, when booking a room (s), the employer can provide the hotel with a certified list of employees who will be staying at the hotel.
6. If you have doubts about the correct choice of the tourist tax category when booking on the official website, or if there are both foreigners and citizens of the Republic of Kazakhstan, or persons exempted from paying the fee, check the option “Citizens of the Republic of Kazakhstan and persons exempted from paying the fee”. In this case, the tourist tax will be additionally checked and recalculated upon check-in.

1. To carry out of the restaurant dishes, cutlery, food and drinks without prior approval from the restaurant administration.
2. To bring and store in the hotel (room) substances, materials and objects, dangerous to human life.
3. Leave room to unknown persons (persons who did not complete and did not sign the guest registration card), and pass them the keys to the rooms.
4. To use electric heating appliances, not included in room equipment.
5. To use hotel and room equipment for other purposes.
6. To make noise and disturb hotel guests after 10:00 pm and until 08 a.m.
7. To bring and keep firearms, gas, pneumatic and other weapons, special equipment, armament, devices and ammunitions for them on the territory of the hotel. In case if the Guest has any kind of the weapon, special devices and means, ammunitions and bullets for them the hotel has the right to refuse of settlement.

1. Pets that are allowed to stay in the hotel include only small and medium sized “non-fighting breeds”. The hotel reserves the right to refuse the Guest accommodation with the animal.
2. Pets are allowed in hotels in no more than two pets in the same room. The cost of each animal living is 50% of 1 day of stay of single accommodation (regardless of the Guest's stay).
3. Guests arriving at the hotel with pets must have an animal passport and a veterinarian's certificate stating that all the animals were vaccinated.
4. Accommodation with animals is possible by prior agreement of the head of the Complex and only in separate rooms. Accommodation with other animals is prohibited!