- Accommodation is payable during check-in or before check-in. Payment can be made in cash, by credit card, etc.
- Private reservation made on the site initially has the status of non-guaranteed. Non-guaranteed reservation is valid until 6:00 pm the day before arrival at the hotel. The hotel has a right to cancel non-guaranteed reservations in case of delayed payment.
- You can confirm your reservation by making prepayment via credit card for the 1 night stay. The prepayment will not be returned in case of no-show at the hotel or reservation cancellation less than 24 hours before check-in.
- By reservation confirmation guest accepts and agrees with the above-mentioned conditions, including cancellation procedure and no show rules.
- All prices are in KZT. Payment is due in KZT. We accept cash, bank transfer payments and bank cards: Visa, MasterCard, American Express and other.
Non-refundable rate — an online rate, which is valid in case of full pre-payment for the service in the established time from the moment of booking.
A non-refundable rate applies to all business hotels in the chain and includes breakfast.
Payment is accepted only by credit card.
The non-refundable rate is valid for pre-bookings and 100% prepayment, cannot be combined with other special offers and discounts. In case of cancellation, no-show or reduction of accommodation, a refund is not provided for this rate.
The extension of the guest’s stay is carried out at the current rate applicable at the time of the extension.
Additional discounts do not apply to this special offer.
Loyalty cards do not apply to this special offer.
When choosing a non-refundable rate, the guest automatically agrees with these rules.